Refund policy

Last updated: October 15, 2026

At ebikeFo, customer satisfaction, product safety, and product integrity are important to us. This policy applies to the electric bikes sold through our store. Please review it before placing an order.

Return Eligibility

You may request a return within 30 days of delivery.

To qualify for a return, the electric bike must be:

Unused and not ridden outdoors
Unmodified and not damaged
In its original packaging
Complete with its battery, charger, keys, manuals, accessories, documentation, and all other included components
In resalable condition
Accompanied by proof of purchase

Electric bikes showing signs of use, improper assembly, modification, accidental damage, missing components, or excessive wear may not qualify for a return.

Electric Bike Safety

Electric bikes contain rechargeable batteries that may be subject to special transportation and safety requirements.

Do not return an electric bike without first receiving written authorization and shipping instructions from ebikeFo.

If an electric bike or its battery appears damaged, swollen, leaking, punctured, unusually hot, or otherwise unsafe, do not ship it. Contact us immediately for appropriate instructions.

ebikeFo does not sell batteries separately. This safety information applies to the battery supplied as part of an electric bike.

Nothing in this policy limits any refund, replacement, repair, or other remedy required by applicable law.

Damaged, Defective, or Incorrect Orders

Please inspect your electric bike promptly after delivery.

If your order arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as possible and provide:

Your order number
A description of the problem
Clear photographs or videos of the electric bike
Photographs of the packaging and shipping label, when appropriate

Keep the electric bike and all original packaging while we review your request.

After reviewing the issue, we may arrange a replacement, exchange, refund, repair, or another appropriate resolution.

Exchanges

Eligible electric bikes may be exchanged within 30 days of delivery, subject to availability and the same conditions described in this policy.

Contact us before returning an electric bike for exchange. If the requested replacement is unavailable, we may offer an alternative model or issue an eligible refund.

Return Shipping

Customers are responsible for return shipping costs for approved discretionary or change-of-mind returns, unless otherwise agreed or required by applicable law.

If a return results from a confirmed ebikeFo shipping error or an eligible damaged, defective, incomplete, or incorrect electric bike, we will provide the applicable return, replacement, or shipping instructions.

Electric bikes may require special packaging and transportation. You must use the authorized return method provided by ebikeFo. Returns sent without authorization may be refused.

Restocking Fees

ebikeFo does not charge a standard restocking fee for eligible returns that satisfy all conditions of this policy.

An electric bike returned with damage, missing parts, signs of use, or damaged packaging may be refused or may receive a reduced refund where permitted by applicable law.

Refund Processing

Authorized returns will be inspected after they are received.

If approved, the refund will be issued to the original payment method whenever possible. Approved refunds will be processed within 14 business days after we receive and inspect the authorized return.

Your bank, card issuer, or payment provider may require additional time to post the refund to your account.

Original shipping charges are not refundable unless the return resulted from our error or applicable law requires otherwise.

Non-Returnable Electric Bikes

An electric bike may not qualify for an ordinary return if it:

Has been used or ridden outdoors
Has been modified or improperly assembled
Has been damaged after delivery
Is missing its battery, charger, keys, accessories, manuals, packaging, or other included components
Was returned without authorization
Was identified as a final-sale item before purchase
Cannot legally or safely be shipped

These exclusions do not apply when a refund or another remedy is required by applicable law.

Cancellations

We cannot guarantee cancellation after an order has entered processing or has been shipped. If the order has already shipped, the approved return process and applicable return shipping costs may apply.

Requesting a Return

Contact ebikeFo before returning an electric bike. Products sent without prior authorization or shipping instructions may not be accepted.

Include your order number, reason for the return, and relevant photographs or videos when contacting us.

Store: ebikeFo
Owner: Pascal Acornaza
Return address: 629 McGruder St NE, Atlanta, GA 30312, United States
Email: support@ebikefo.shop
Phone: +1 (573) 756-5675
Website: https://ebikefo.shop
Contact form: https://ebikefo.shop/pages/contact
Response time: Within 1–2 business days